Frequently Asked Questions

 

Q.  How Do I Place An Order?

          A. Simply click on the item you wish to purchase, then proceed to the checkout page where you will be prompted to enter your credit card and shipping information.  Alternatively, you may use PayPal.

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Q.  Is My Information Secure?

          A.  Your credit card information is encrypted during transmission using secure socket layer (SSL) technology which is widely known and trusted on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

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Q.  How are my orders shipped and how long does it take?

          A.  Orders are shipped via UPS or USPS. Shipping time is normally 3 - 5 business days.

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Q.  Where Does My Item Ship From?

          A.  All items come directly from my studio in Bradenton, FL except for the Gallery Wrapped Canvs Prints which ship to you from my printer in Colorado.

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Q.  Will My Order Have A Tracking Number?

          A. Yes! Your order will come with a tracking number. The tracking number will be emailed to you as soon as your order ships to you.

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Q.  Do You Provide Refunds?

          A.   Please refer to the refunds policy which is located on the refunds page for full details.

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Q. How Can I Reach You?

          A.  I can be reached by email at tropicalartchick@gmail.com  I try to respond within 24-48 hours.  You can also visit my Facebook page Tropical Art Chick  and use messenger!