Frequently Asked Questions

Q.  What is "Print on Demand"????? 2019 X-Mas orders due by November 20th!

          A. I am often asked...Why does it take up to two weeks or more to receive my items from Tropical Art Chick?

As an independent artist, I love being able to offer my art work on a variety of products without having to carry an inventory. This is where "Print on Demand" comes in. You order from my on line store, the order goes directly to the factory (in China or USA) they create the product & ship it right to you. It normally takes 3 -5 business days to make the item and then another 7 - 10 days shipping time. During the holiday season it can take up to four weeks. Art prints, palm frond art & crab buoys ship directly from my studio in Florida and take 3 - 5 business days.

Q.  How Do I Place An Order?

          A. Simply click on the item you wish to purchase, then proceed to the checkout page where you will be prompted to enter your credit card and shipping information.  Alternatively, you may use PayPal.

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Q.  Is My Information Secure?

          A.  Your credit card information is encrypted during transmission using secure socket layer (SSL) technology which is widely known and trusted on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

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Q.  How long does it take for production & shipping?

          A.  Production Time 5 - 7 days

All Tropical Art Chick bags, backpacks, & tennis skirts  are done thru a POD (Print on Demand) process. I do not stock my own inventory. When you place an order it is forwarded to the factory, who then prints and ships your product. This is why shipping times take longer. 

Shipping Times

USA - 10 -12 days via China Post & USPS/DHL

INTERNATIONAL 10-15 days

To  AU • UK • FR • IT • DE
ES • NL • CH •SE • JP • NZ • RU
UA • IL • NO • TR • HU • PL • LU
FI • IE • PT • KR • SG • MY • HK
SA via  China Post

INTERNATIONAL 15-35 days

To BR • MX • BE • DK • AT • CZ
GR • AR • PE • CL • ZA via China Post

PLEASE NOTE: Shipping can take longer at peak periods during holiday season.

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Q.  Where Does My Item Ship From?

          A.  My art prints, palm frond art & crab buoys come directly from my studio in Bradenton, FL. All other products are "printed on demand" when the order is placed and are shipped directly from the factory in China or USA..

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Q.  Will My Order Have A Tracking Number?

          A. Yes! Your order will come with a tracking number. The tracking number will be emailed to you as soon as your order ships from the factory. PLEASE NOTE: Your order will be sent from the manufacturing warehouse to the shipping warehouse so It can take 2 - 3 days before your tracking number will register in the system. Once it is sent out from the shipping warehouse you will be able to track your order.

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Q.  Do You Provide Refunds?

          A.  Yes!  Please refer to the refunds policy which is located on the refunds page for full details.

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Q.  Why are some designs not available on every purse/bag style?

          A.   Some designs can not be modified to fit each and every purse or bag design. If the artwork cannot be cropped to fit the purse model I do not include it in the collection.

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Q.  What is PU leather?

          A.  PU leather is simply artificial leather. It was created to look and feel like leather but without having to use real animal skin.

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Q. How Can I Reach You?

          A.  I can be reached by email at tropicalartchick@gmail.com or by phone, 941-350-5484. I try to respond within 24-48 hours.  You can also visit my Facebook page Tropical Art Chick  and use messenger!